Shipping & Tracking

SHIPPING RATES & DELIVERY MODES

Delivery fee is calculated based on flat-rate delivery charges.

Delivery Destination: Thailand

Delivery options	Rates	Delivery time
Standard	฿120 Free for orders above ฿2500	Estimated Delivery Date: Within 1 - 3 Working Days*
Store Pickup	Free (Order will deliver to the chosen store)	Ready for collection in 2 - 4 working days* Available at all stores, except Siam Paragon An email notification will be sent to you once your order is ready for collection at the chosen store. Please pick up your order within 5 days of receiving the notification.
GIFT CARD DELIVERY VIA EMAIL	Gift Card will deliver to Email	Gift Card will deliver to Email

Note: All orders are currently shipped out of Thailand.

* Working days refer to Monday to Friday, and do not include Saturday, Sunday and Public Holidays

*Please note that delivery may take longer during sale events.

*all online purchases are not included paper bags

Does my order come with a guaranteed delivery date?

Please note that the delivery date is at our best approximation and might be affected by conditions such as delivery restrictions, payment authorisation, online security checks and stock availability.

List of Public Holidays for 2025

DATE	HOLIDAY
01-Jan	New Year's Day
12-Feb	Maka Bucha Day
07-Apr	Substitution for Chakri Memorial Day
14 - 15 Apr	Songkran Festival
01-May	National Labour Day
05-May	Substitution for Coronation Day
03-Jun	H.M. Queen Suthida Bajrasudhabimalalakshana’s Birthday
28-Jul	H.M. King Maha Vajiralongkorn Phra Vajiraklaochaoyuhua's Birthday
12-Aug	H.M. Queen Sirikit The Queen Mother’s Birthday/ Mother's Day
13-Oct	H.M. King Bhumibol Adulyadej The Great Memorial Day
23-Oct	Chulalongkorn Day
05-Dec	H.M. King Bhumibol Adulyadej The Great’s Birthday/ National Day/ Father's Day
10-Dec	Thaiand constitution Day
31-Dec	New Year's Eve Day

How can I track my order status?

Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.

If you opt for guest checkout, you will still be able to view your order status. However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.

For further assistance, please contact us at customers@charleskeith.co.th.

STATUS	DESCRIPTION
In Progress	Your order is currently being processed.
Shipped	Your order has been sent to the designated courier company. You will receive a notification email with a tracking number.
Cancelled	Your order has been cancelled.
Complete	Your order has been successfully received.

How do I track my order?

To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.

For further assistance, please contact us at customers@charleskeith.co.th.

I have not received my package, what should I do?

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.

For further assistance, please contact us at customers@charleskeith.co.th.

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent.

Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.

If the address provided is incorrect or outdated, the delivery agent will contact you via the telephone number provided. The delivery charge to the new delivery to the new address will be borne by you. Please check your address and telephone number carefully when placing a new order. o edit or remove the incorrect address from your account, sign in to your account and edit your address in your Address Book.

How is a failed delivery processed?

Most of our delivery agents make five attempts to deliver a parcel and they may require a signature upon delivery of parcel. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

Where does CHARLES & KEITH ship to?

SITE	LOCATION
CHARLESKEITH.COM	Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America.
CHARLESKEITH.EU	Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
CHARLESKEITH.CO.UK	United Kingdom
CHARLESKEITH.CN	China
CHARLESKEITH.JP	Japan
CHARLESKEITH.CO.TH	Thailand
CHARLESKEITH.CO.ID	Indonesia
CHARLESKEITH.SA	Saudi Arabia
CHARLESKEITH.VN	Vietnam

My location is not on the list of delivery destinations, can I still place my order?

Unfortunately, we do not deliver to locations that are not on the list above.

How do I make sure I have selected the correct site to shop on?

Please select your delivery destination from our site selector tool located at the right hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.

Are there any restricted areas?

We are unable to ship to any PO Box, protected areas and government restricted facilities. Shipping charges for failure of attempted delivery to the restricted areas will be borne by you.

Can I request for a tax refund?

We do not accept tax refunds for purchases made at CHARLESKEITH.CO.TH.

How does Store Pickup work?

Here are the steps to make a Store Pickup order:

Choose the ‘Store Pickup’ option
Select your preferred store* under ‘Collection Address’ on our checkout page when selecting your delivery method
Continue to payment and check out your order

You’ll receive an email when your order is ready for collection at the chosen store. Afterward, you can head down to the store within 5 days of the email to collect your order.

*Store Pickup is available at all stores, except Siam Paragon

How will I be notified when my Store Pickup order is ready for collection?

You will be notified via email when your Store Pickup order is ready for collection at the chosen store.

Typically, it takes about 2 – 4 working days to ship your order to the selected store. Once your order is ready for collection, you will receive an email with the subject line 'Store Pickup: Order Ready for Collection' to inform you that your order is available for pickup.

*Please note that delivery duration may be extended during our sale period.

What should I do if I did not receive the ‘Order Ready for Collection’ email?

Please contact us at customers@charleskeith.co.th for further assistance.

How do I collect my Store Pickup order?

When picking up your Store Pickup order, you are required to show your ‘Store Pickup: Order Ready for Collection’ email to our staff at the counter of your chosen store. Alternatively, you can show our staff your purchase history in your online account.

To check your order status, sign in to your account and refer to My Purchases & Returns under My Account. Your order status is reflected next to your order number.

Can someone else pick up my Store Pickup order on my behalf?

Yes, you can have a representative pick up your Store Pickup order for you. They will need to contact us at customers@charleskeith.co.th and present a copy of your 'Store Pickup: Order Ready for Collection' email at the designated pickup location.

What is the collection period for my Store Pickup order?

Your order will be held at the store for 5 days after you’ve been notified. If the order is not collected within this window, it will be automatically cancelled and a refund will be issued to you within 21 days. Please refer to our Returns & Exchanges Policy for further details.

Can I modify my Store Pickup location after purchasing my item(s)?

Unfortunately, you will not be able to make changes to your Store Pickup order or pickup location after completing your purchase on our website.

Can I exchange or return my Store Pickup order after I collect it from my chosen store?

If your order meets our Returns & Exchanges Policy, you can return or exchange your Store Pickup order after collecting it from your chosen store.

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SHIPPING

What is Store Pickup?

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