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TOP FREQUENTLY ASKED QUESTIONS
What are the benefits of creating an account at CHARLESKEITH.CO.TH?
Having an account with CHARLESKEITH.CO.TH will speed up the checkout process, having your delivery and billing details recorded, and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You would also be entitled to a VIP membership if you accumulate purchases up to a net total value of 12,500 Baht and above, excluding shipping fee (Order status is ‘Completed’). TheVIP membership privileges include welcome privileges, birthday privileges, and many more.
Could I have a Tax Invoice for my online purchase?
Should you need the Tax Invoice, please select 'Check this box if you need a full tax receipt' and enter your Tax ID and Branch (or leave it empty if not applicable) under the billing address in the payment section. You will receive the Tax Invoice in paper form along with the product.
For your convenience, please enter the complete Tax Invoice details during the checkout process. If you require the Tax Invoice for a past online purchase (within 14 days from the order date), kindly contact us at customers@charleskeith.co.th.
For your convenience, please enter the complete Tax Invoice details during the checkout process. If you require the Tax Invoice for a past online purchase (within 14 days from the order date), kindly contact us at customers@charleskeith.co.th.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
Please contact us at customers@charleskeith.co.th for further assistance.
Can I amend my order?
Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode.
We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
Please contact us at customers@charleskeith.co.th for further assistance.
Can I cancel my order?
You can cancel the order within 20 minutes only.
If you placed the order through your account, you can locate the ‘CANCEL’ button on My Purchases & Returns under My Account. You will receive the email to confirm your cancellation.
If you have checked out as Guest, please contact us at customers@charleskeith.co.th for further assistance.
We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
The item I want is out of stock, what can I do?
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the ‘NOTIFY ME WHEN AVAILABLE’ button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.
Unless the item is an Online Exclusive, you could also check the stock levels at our stores by clicking the ‘FIND IN STORE’ button at the product detail page. Stock levels are approximate due to real-time purchases in store. Please contact our stores for more information.
I want to buy the product as a gift. Can I request to have the Receipt/Tax Invoice document excluded from the parcel?
We apologize to inform you that we cannot exclude the Receipt/Tax Invoice document from the parcel.
Will I receive the paper bag for my online order like when I shop in-store?
No, paper bags are not applicable for all online orders.
Can I redeem my Minorplus membership privilege on CHARLESKEITH.CO.TH ?
Unfortunately, MinorPlus Card membership privileges are not applicable to be used on CHARLESKEITH.CO.TH at the moment.
Can I collect MinorPlus point on CHARLEKEITH.CO.TH?
You can collect MinorPlus points with any purchases at CHARLESKEITH.CO.TH when you shop using a registered account.
You will receive your points when you key in your phone number at the checkout page during the point of purchase. Your phone number must be the same as your registered phone number with MinorPlus. Your MinorPlus points will be updated within 14 days upon receiving your orders. Points will be re-calculated if you choose to return any item(s) from the transaction to CHARLESKEITH.CO.TH.
Once the order has been placed, MinorPlus points cannot be applied retroactively if your phone number was not entered at the checkout page.
For more information about MinorPlus privileges or further assistance, kindly contact 0-2365-6253 or Line OA @Minorplus.
You will receive your points when you key in your phone number at the checkout page during the point of purchase. Your phone number must be the same as your registered phone number with MinorPlus. Your MinorPlus points will be updated within 14 days upon receiving your orders. Points will be re-calculated if you choose to return any item(s) from the transaction to CHARLESKEITH.CO.TH.
Once the order has been placed, MinorPlus points cannot be applied retroactively if your phone number was not entered at the checkout page.
For more information about MinorPlus privileges or further assistance, kindly contact 0-2365-6253 or Line OA @Minorplus.