What are the benefits of creating an account at CHARLESKEITH.CO.TH?
Having an account with CHARLESKEITH.CO.TH will speed up the checkout process, having your delivery and billing details recorded, and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You would also be entitled to a VIP membership if you accumulate purchases up to a net total value of 12,500 Baht and above (Order status is ‘Completed’). The VIP membership privileges include welcome privileges, birthday privileges, and many more.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode.
We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
If you placed the order through your account, you can locate the ‘CANCEL’ button on My Purchases & Returns under My Account. You will receive the email to confirm your cancellation.
We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
The item I want is out of stock, what can I do?
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the ‘NOTIFY ME WHEN AVAILABLE’ button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.
Unless the item is an Online Exclusive, you could also check the stock levels at our stores by clicking the ‘FIND IN STORE’ button at the product detail page. Stock levels are approximate due to real-time purchases in store. Please contact our stores for more information.
I want to buy the product as a gift. Can I request to have the Receipt/Tax Invoice document excluded from the parcel?
We apologize to inform you that we cannot exclude the Receipt/Tax Invoice document from the parcel.
Will I receive the paper bag for my online order like when I shop in-store?
No, paper bags are not applicable for all online orders.
Can I redeem my Minorplus membership priviledges on CHARLESKEITH.CO.TH ?
Unfortunately, MinorPlus Card membership privileges are not applicable to be used on CHARLESKEITH.CO.TH at the moment.
However, you could collect MinorPlus points from any online purchases.
