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TOP FREQUENTLY ASKED QUESTIONS
What are the benefits of creating an account at CHARLESKEITH.CO.TH?
Having an account with CHARLESKEITH.CO.TH will speed up the checkout process, having your delivery and billing details recorded, and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You would also be entitled to a VIP membership if you accumulate purchases up to a net total value of 12,500 Baht and above, excluding shipping fee (Order status is ‘Completed’). TheVIP membership privileges include welcome privileges, birthday privileges, and many more.
Could I have a Tax Invoice for my online purchase?
Tax invoices are issued in the form of e-Tax Invoice only.
Please fill out the E-Tax Invoice request form here on the same day as your purchase. You will receive the e-Tax Invoice via your provided email address within 14 working days.
Please fill out the E-Tax Invoice request form here on the same day as your purchase. You will receive the e-Tax Invoice via your provided email address within 14 working days.
- Tax Invoice No.: Use your order number starting with CKM.
- E-Tax Invoices cannot be requested retroactively or modified once issued. Please ensure all information is correct before confirming.
What delivery options do you offer and what are the rates?
Delivery fee is calculated based on flat-rate delivery charges.
Delivery Destination:
Thailand
| Delivery options | Rates | Delivery time |
|
Standard
|
฿100
(Free for orders above ฿2500) |
Estimated Delivery Date:
Within 1 - 3 Working Days (Pre-Order Excluded) |
|
Same Day Delivery
|
฿180
(฿80 for orders above ฿2,500) |
Order will arrive within the same working day
if placed before 9.00am
(Pre-Order Excluded) Available in 5 cities (Bangkok, Nonthaburi, Pathum Thani, Samut Sakhon and Samut Prakan) |
|
Store Pickup
|
Free
(Order will deliver to the chosen store) |
Ready for collection in 2-4 working days Available at all stores, except Siam Paragon An email notification will be sent to you once your order is ready for collection at the chosen store. Please pick up your order within 5 days of receiving the notification. |
|
DELIVERY VIA EMAIL
|
Gift Card will deliver to Email
|
Gift Card will deliver to Email
|
Note: All orders are currently shipped out of Thailand.
* Working days refer to Monday to Friday, and do not include Saturday, Sunday and Public Holidays
*Please note that delivery may take longer during sale events.
*all online purchases are not included paper bags
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
Please contact us at customers@charleskeith.co.th for further assistance.
Can I amend or cancel my order?
Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
You can cancel the order within 20 minutes only.
If you placed the order through your account, you can locate the ‘CANCEL’ button on My Purchases & Returns under My Account. You will receive the email to confirm your cancellation. If you have checked out as Guest, please contact us at customers@charleskeith.co.th for further assistance.
The item I want is out of stock, what can I do?
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the ‘NOTIFY ME WHEN AVAILABLE’ button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.
Unless the item is an Online Exclusive, you could also check the stock levels at our stores by clicking the ‘FIND IN STORE’ button at the product detail page. Stock levels are approximate due to real-time purchases in store. Please contact our stores for more information.
Can I collect MinorPlus point on CHARLEKEITH.CO.TH?
You can collect MinorPlus points with any purchases at CHARLESKEITH.CO.TH when you shop using a registered account.
You will receive your points when you key in your phone number at the checkout page during the point of purchase. Your phone number must be the same as your registered phone number with MinorPlus. Your MinorPlus points will be updated within 14 days upon receiving your orders. Points will be re-calculated if you choose to return any item(s) from the transaction to CHARLESKEITH.CO.TH.
Once the order has been placed, MinorPlus points cannot be applied retroactively if your phone number was not entered at the checkout page.
For more information about MinorPlus privileges or further assistance, kindly contact 0-2365-6253 or Line OA @Minorplus.
You will receive your points when you key in your phone number at the checkout page during the point of purchase. Your phone number must be the same as your registered phone number with MinorPlus. Your MinorPlus points will be updated within 14 days upon receiving your orders. Points will be re-calculated if you choose to return any item(s) from the transaction to CHARLESKEITH.CO.TH.
Once the order has been placed, MinorPlus points cannot be applied retroactively if your phone number was not entered at the checkout page.
For more information about MinorPlus privileges or further assistance, kindly contact 0-2365-6253 or Line OA @Minorplus.